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Frequently asked questions

How it works

What is Mobley?

How do your leases work?

What are your available lease terms?

Is there a monthly minimum?

What happens after I place my order?

What happens once the lease is over?

Can I buy the items at the end of my lease?

Is there a lease agreement, can I see it?

What if I need to terminate my lease?

Delivery & pickup

Where do you deliver?

Do you deliver to New Jersey?

Do I have to pay for delivery and assembly?

What is the expected delivery time of the order?

Can I place my order for a later delivery date?

Can you provide a C.O.I. for my building?

How do pickups work?

What if I need to reschedule?

My building is a walk-up, can I still get Mobley?

Can I add items after I've received my order?


Will the items I receive be new or used?

What if I damage an item?


How does billing work?

Can I change my card on file?

Does Mobley perform credit checks?

Does the credit check affect my credit score?

What if I don't meet the credit score requirements?

What if I don't have a credit score?

Refunds & returns

What happens if I face any issue with my products?

What is the return policy?

What is the return policy for accessories?

Can I return a rug?

Can I return opened bedding accessories?


Will my building allow white glove delivery at this time?

What safety precautions are being taken?

What is contactless delivery?

What warehouse precautions are being taken?

Are you in good health?