the lease is over you have four options, you can: 1) renew your lease at a
discounted rate of 10%, 2) exchange your items for other items and enter into a
new lease, 4) if you really love the items you can purchase them for a residual
value once the lease is over, or 5) return the items back to us, just call us
and we'll pick them up.
have a simple lease agreement that you will need to sign after you place the
order. If you’d like to review it ahead of time, email us at
email@example.com, and we will be happy to share it with you.
No worries! We know life is unpredictable and we're here for you. If you need to end your lease early email us and we'll revise your lease to your actual rental term. The balance owed will be the difference of payments due under your revised term, less the payments already made.
we can deliver items to certain areas of New Jersey which are close to
Manhattan (e.g. Hoboken, Jersey City, New Port). Delivery is available to select areas outside of the 5 boroughs for an additional fee. Reach out to us via chat or firstname.lastname@example.org for more information.
products have an estimated delivery time frame on the site. We deliver all
products simultaneously, as this facilitates setup and assembly; hence, your
order’s expected delivery will be based on the items you ordered. Once you
place your order, one of our customer service representatives will reach out with your scheduled delivery date.
Sure thing! Once you place your order we'll reach out via email with your scheduled delivery date. You'll have the ability to submit your building's requirements for a certificate of insurance ("C.O.I.") there. Or email them to us email@example.com at any time. Typical processing time is 2-3 business days.
Reach out to one of our customer service representatives or firstname.lastname@example.org and let us know you'd like to schedule a pickup. Our pickup fee is $189. Please provide us 30 days' notice and we'll do our best to accommodate your requested pickup date. If you miss your scheduled pickup there's an additional $189 fee to rescehdule.
Yes, as a part of the leasing process we run a soft credit check before approving your delivery. This is often referred to as a "soft pull", and it's a type of credit inquiry that doesn't affect your credit score.
Some examples of soft credit checks are when you check your own credit score, or when credit card companies pre-screen you for offers. (You've probably received those credit card offers through the mail.)
Coming from abroad without a credit history? You can still get Mobley! We'll need a proof of employment letter, or proof of enrollment in a university (or similar education institution) to move forward with your order. Emailing this to email@example.com is best.
an unlikely situation of damaged furniture arriving at your doorstep, we won’t
ask any questions and will take the furniture back with us. If for some reason you are unhappy with the items that were delivered you will have three days to let us know you want to return the product no questions asked. Love it or return it!
If your accessories aren’t making your space feel like home, let us know within 3 days of delivery. Items must be unused and in their original packaging to return. (Exceptions apply to damaged or defective merchandise.)
You’ll be able to choose from these return/exchange options:
1.Exchange for a different accessory item
2.Return for a Mobley credit
3.Return and refund to the card on file.
The fine print: All returned accessory items are inspected, and any item(s) returned in a condition deemed as not sellable will not be refunded. Once we receive your return please allow 5-7 business days to process and refund your return.
Rugs must be unused and in their original packaging to return. We know new items are exciting to open, but please take special care when opening your rug. You will need to use the same plastic packaging it arrived in to be able to send it back and return it.
Some buildings are not allowing this type of delivery due to the COVID-19 crisis, as it requires the delivery team to enter the building and deliver your items to your room of choice.
It might be possible to book a different delivery option with your building, or postpone your delivery until further notice. We recommend checking with your building's current policies before we schedule your delivery.
The health and happiness of our community will always be our number one priority. Following the CDC and NYC guidelines we are committed to keeping our customers and drivers safe. As such we have implemented the following precautionary safety measures:
Delivery teams are wearing masks, in addition to their gloves and booties for each delivery.
Trucks will be outfitted with hand sanitizer and/or soap and water so the team can disinfect themselves between deliveries. (Gloves and booties are not reused)
Delivery teams will follow social distancing protocols when inside customers’ homes. Please assist us with this and keep at least 6 feet between yourself and the team during the delivery.
You'll now be able to sign for your delivery from your own personal mobile device eliminating the need to touch the delivery team’s device.
We are now offering contactless delivery service in lieu of our typical white glove delivery service.
Delivery teams will not enter your home. Your items will be dropped off to your lobby, front door, porch, or garage.
We’ll need to confirm that the assembled items will fit through your doorway / stairwell / elevator. We may advise you to swap your selection or send you an unassembled piece to better accommodate a contactless delivery.
We'll also let you know the number of people needed to move the assembled item into your home.
Please help us keep our delivery team safe. If you have recently been tested for COVID-19, feel symptomatic, or have possibly been exposed to the virus - please reach out to reschedule. We're happy to hold onto your order and have it delivered at a later date.