our available lease terms are 3 to 12 months. If you would like to lease
furniture for longer than 12 months reach out to us at firstname.lastname@example.org and
we would be happy to give you a special credit if you commit to a longer lease.
the lease is over you have four options, you can: 1) renew your lease at a
discounted rate of 10%, 2) exchange your items for other items and enter into a
new lease, 4) if you really love the items you can purchase them for a residual
value once the lease is over, or 4) return the items back to us, just call us
and we'll pick them up.
have a simple lease agreement that you will need to sign after you place the
order. If you’d like to review it ahead of time, email us at
email@example.com, and we will be happy to share it with you.
No worries! We know life is unpredictable and we're here for you. If you need to end your lease early email us and we'll revise your lease to your actual rental term. The balance owed will be the difference of payments due under your revised term, less the payments already made.
we can deliver items to certain areas of New Jersey which are close to
Manhattan (e.g. Hoboken, Jersey City, New Port). Delivery is available to select areas outside of the 5 boroughs for an additional fee. Reach out to us via chat or firstname.lastname@example.org for more information.
products have an estimated delivery time frame on the site. We deliver all
products simultaneously, as this facilitates setup and assembly; hence, your
order’s expected delivery will be based on the items you ordered. Once you
place your order, one of our customer service representatives will reach out with your scheduled delivery date.
Sure thing! Once you place your order we'll reach out via email with your scheduled delivery date. You'll have the ability to submit your building's requirements for a certificate of insurance ("C.O.I.") there. Or email them to us email@example.com at any time. Typical processing time is 2-3 business days.
Reach out to one of our customer service representatives or firstname.lastname@example.org and let us know you'd like to schedule a pickup. Our pickup fee is $189. Please provide us 30 days' notice and we'll do our best to accommodate your requested pickup date. If you miss your scheduled pickup there's an additional $189 fee to rescehdule.
an unlikely situation of damaged furniture arriving at your doorstep, we won’t
ask any questions and will take the furniture back with us. If for some reason you are unhappy with the items that were delivered you will have three days to let us know you want to return the product no questions asked. Love it or return it!
Following the CDC and NYC guidelines we are committed to doing our part to “flatten the curve” and keep our customers and drivers safe.
As such, starting March 18th we will be postponing all in home white glove deliveries and pickups.
We are instead performing threshold delivery service on certain items at this time. This means Items will be left outside your home (not inside) and some assembly may be required.
We are closely monitoring all CDC, WHO and NYC updates with the goal to start serving you again as soon as safely possible, and will provide an update in regards to resuming white glove deliveries in April.
If you had a delivery or pickup scheduled with us, our team will be reaching out to coordinate and accommodate as best we can. For additional questions please reach out to email@example.com or call (347) 774-3358.