Contactless and White Glove Delivery
Due to the current COVID-19 crisis we are now offering contactless delivery service, in addition to our white glove service with extra precautions.
What is contactless delivery?
Items will be delivered outside your home “Fedex style” to your door or lobby.
We’ll need to confirm that the assembled items will fit through your doorway / stairwell / elevator. We may advise you to swap your selection or send you an unassembled piece to better accommodate a contactless delivery. (Don’t worry our customer success team will provide any necessary assembly instructions for these items prior to your delivery)
We'll also let you know the number of people needed to move the assembled item into your home. (Things like dressers and bed frames are a two person job!)
What are the updated white glove delivery procedures?
Our white glove delivery procedures have been updated to help prevent the transmission of COVID-19. Delivery teams will be wearing masks, in addition to their gloves and booties for your delivery.
Delivery teams will follow social distancing protocols when inside your home. Please assist us with this and keep at least 6 feet between yourself and the team during your delivery. You can even hang out in another room while our team does their thing :)
Will my building allow white glove delivery service at this time?
Some buildings are not allowing this type of delivery due to the COVID-19 crisis, as it requires the delivery team to enter the building and deliver your items to your room of choice.
It might be possible to book a different delivery option with your building, or postpone your delivery until further notice. We recommend checking with your building's current policies before we schedule your delivery.
What happens on delivery day?
For contactless deliveries, Delivery teams will not enter your home. Your items will be dropped off to your lobby, front door, porch, or garage. (We’ll gather your building details from you before delivery)
You'll still need to be present regardless of which delivery option you choose. Be sure to wear a face covering or mask and keep at least 6 feet between yourself and the team during your delivery.
Once complete you'll now be able to sign for your delivery from your own personal mobile device, eliminating the need to touch the delivery team’s device.
Are you in good health?
Please help us keep our delivery team safe. If you have recently been tested for COVID-19, feel symptomatic, or have possibly been exposed to the virus - please reach out to reschedule. We're happy to hold onto your order and have it delivered at a later date.
Questions? We're here to help!
Reach out to us via chat, email firstname.lastname@example.org or give us a call 347-774-3358.